the home of the wormery
about us
Customer Service & Moneyback Guarantee
This is a critical aspect of our whole approach to business. Excellent products at good prices are just the start. Of equal importance is the attention to detail of treating customers as individual people and responding to their needs, questions and occasional problems accordingly.
We don’t claim perfection – but we are proud of our claim to offer the best customer service and after sales support in the industry. On the few occasions when we get it wrong, we promise to do our utmost to rectify matters speedily, efficiently and in a helpful and friendly way. If you get it wrong we are equally keen to help, offer advice and support you.
We are fortunate and privileged to have received hundreds, if not thousands, of unsolicited testimonials. To see a small sample click here. Names and addresses are withheld but all originals are held at our offices in Uffculme, Devon.
All of our products come with a 30-day no-quibble, money back guarantee. Once you have received your goods, if in the unlikely event they do not meet your standards, or if you are unhappy with them in any way, please return them to us within 30 days for a full refund. No questions asked!