Delivery and Returns
We pride ourselves on a first class approach to customer service and order processing efficiency – we think that is what turns a good online retailer into a really good online retailer! We are impressed when we get good service online – so we endeavour to do the same. We want to make a positive and lasting impression on our customers and we work as hard as we can to “go the extra mile” when it comes to customer service!
What if I am out?
We usually give our couriers permission to leave goods in a safe place if there is one, but it would be really helpful if you could let us know specifically where we can leave it if you are out. You can use the “Additional / Delivery Comments” box to do this when placing your order. (e.g. “If I am out, leave it by the dustbins”). If you do not wish for it to be left, you can also let us know this using the comments box. In these cases, our couriers will leave a card and you can either collect the delivery from them or arrange a re-delivery day.
Our couriers are generally very good but occasionally accidents do happen in transit and it is not realised until arrival. If you are in at the time of delivery, please give your goods a quick “once over” before signing for them. If an item is damaged, please reject the delivery and complete our contact form.
If a damaged item has been left whilst you were out, or you never noticed a fault at the time of delivery, please notify us within 7 working days and we’ll get it sorted for you speedily and a replacement arranged. In some cases we might need to ask for an image of the fault to pass onto the manufacturer to access the damage.
Although we all try hard to provide the best possible service, our production and dispatch team are human. If, in a rare case, your order is not complete – please use one of our contact forms to get in touch.
If an order has been dispatched and the cancellation is due to the item no longer being required then it will be your responsibility to return the item or to cover the cost of the courier returning the item to us. Only once the product has been returned to us in as new condition with all the packaging will we refund the money owed.
If you are not satisfied with any purchase from Original Organics, you may return any products to us within 30 days of receipt providing that the product is in a resellable condition, this means that the product is not damaged, has not been used in any way and that the product is complete with the original packing material. If you are returning goods for any reason other than a fault or courier damage, it is the buyers responsibility to cover the cost of return. These Terms and Conditions do not affect your statutory rights as a customer.